What is Health Literacy?
Why Does It Matter?
What Does HEAL Do?
The HEAL Program® addresses health literacy through classes for adults seeking to improve their health care knowledge and thorough training for medical professionals. Successful implementation of HEAL Complete can benefit the whole community, resulting in:
- Improved patient health, safety, and satisfaction
- Improved patient engagement
- Fewer hospital admissions and readmissions
- Reduced length of hospital stays
- Decreased use of emergency services
- Significantly reduced health care costs
What participants have to say
“I feel a lot more comfortable going to doctor appointments with my daughter after taking HEAL classes. I’m able to ask questions to doctors and nurses to make sure I understand. Also, I am able to fill out the paperwork on my own. Before, I always had to have someone else’s help.”
“Regardless of the language you speak, you still need to know what questions to ask and you still need to take care of your own health care. Our language lines help people to interpret the language; this program helps people know what questions to ask.”
“I would absolutely recommend The HEAL Program® to my colleagues. The presentation was valuable and clearly presented. It gave our staff the opportunity to reflect on previous encounters in identifying patients that might have difficulty reading and certainly gave them the ability to spot these patients for future encounters.”